Terms of Service for
www.nowgenome.com & www.nowgenome.it

 This document contains the terms and conditions governing the purchases made remotely through the websites

https://www.nowgenome.it, https://www.nowgenome.com, https://www.exploragenome.it, https://www.exploragenome.com, https://www.bimbogenome.it, https://www.bimbogenome.com, https://www.genomesport.com

and the sites of partners, products and services (kits for carrying out non-diagnostic genetic and / or genomic tests, online consultancy) offered by innovagenome S.r.l.
Via Caleppe 6, 25125 Brescia, Italy.

Visitors to the aforementioned websites and customers are invited to carefully read the following General Conditions of Sale before proceeding with the completion of the purchase procedure as the forwarding of the order confirmation implies full knowledge of the same and their full acceptance.

It is also possible to submit requests and / or questions relating to these General Conditions of Sale using the appropriate contact form on each of the websites indicated above.


- Seller: innovagenome S.r.l., based in Brescia, Italy, Via Caleppe 6, VAT number 04179840980 owner of the websites mentioned above and below and of the brands innovagenome ™, nowgenome ™, exploragenome ™, bimbogenome ™, genomesport ™.

- Websites: 
https://www.nowgenome.it, https://www.nowgenome.com, https://www.exploragenome.it, https://www.exploragenome.com, https://www.bimbogenome.it, https://www.bimbogenome.com, https://www.genomesport.com through which the sale of the products and services marketed by the Seller is carried out.

- Partner websites: the Seller's partner websites, which refer to the aforementioned sites and / or allow you to complete the purchase on them.

- Customer: the person who sends the Seller a purchase order for the products and services sold by the latter through the Websites and / or the Websites of partners and with whom the distance selling Agreement is concluded on the basis of the provisions of these General Conditions of Sale.

- Consumer: the Customer (natural person) who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, in accordance with the provisions of Article 3 of Legislative Decree 6 September 2005, no. 206 and subsequent amendments and / or additions.

- Professional: the Customer (natural and / or legal person) who acts in the exercise of his / her business, commercial, craft or professional activity, in accordance with the provisions of Article 3 of Legislative Decree 6 September 2005, no. 206 and subsequent amendments and / or additions.

- Contract: the distance sales contract stipulated between the Seller and the Customer and governed by these General Conditions of Sale.

- General Conditions of Sale: the clauses contained in this document, which form an integral and substantial part of the contract stipulated between the Seller and the Customer when purchasing a product / service through the websites and / or websites of partners.


By using our Websites and / or the Websites of partners in order to place orders through them, the Customer guarantees in the first place that he is an adult (aged 18 and over) and that he has the legal capacity to enter into contracts. binding and agrees to:

- use our Websites and / or partner Websites only to place legally valid orders;

- not to place false and / or fraudulent orders, also taking into account the fact that in such cases it will be our right to cancel these orders and / or to notify the competent authorities;

- provide us with the requested personal data correctly and truthfully (eg: name, surname, e-mail address, residential address, etc.) without which we will not be able to process and process the purchase order;

- consent to the processing of personal data, in compliance with current regulations, for the purposes and in the manner described in our privacy policy.


The Customer can place an order for the products and services offered on our Websites and / or on the Partners' Websites by selecting the desired product / service, and then following the instructions provided.

At the end of the procedure, a summary sheet of the set of products and services chosen, of the total price of the same, of the selected payment methods as well as a summary of personal data, including the shipping address, will allow the Customer to verify the order and to make any necessary changes before placing the order.

Subsequently, the Customer will receive an e-mail confirming the receipt of the purchase order by the system. This does not involve however the automatic acceptance of the order by the Seller, constituting said order only a purchase request. All orders are in fact subject to prior approval by the Seller, which reserves the right not to accept purchase requests received that do not present suitable guarantees of solvency, and / or that are not complete or truthful or in case of failure availability of the requested products and services.

If the Seller accepts the order received, he will send you an e-mail informing the Customer of the success of the purchase and further details relating to the shipment / dispatch of the requested products / services. Only at that moment will the Contract between the Customer and the Seller be considered definitively concluded. Otherwise, within 5 days of placing the order by the Customer, the latter will receive an e-mail from the Seller with which he will be informed of the impossibility of carrying out the order. and the reasons behind the non-acceptance. This communication will also be followed by the reimbursement of any amount already paid.


The Customer can cancel the order at no cost as long as he receives the e-mail certifying that the order has been fulfilled. To this end, he will have to send an e-mail, containing the cancellation request and the order number to which it refers, to customer assistance@innovagenome.com
After the aforementioned term, the Seller will have the free right to accept or reject the cancellation request.


The prices of products and services, disclosed on the sites, are those in effect at the time of the order.
Shipping costs, where provided for on the basis of the item purchased, are included in the price for shipments within the national territory.
The payment of the order can be made in the manner indicated on the websites and / or on the websites of partners; in particular, payments are accepted by bank transfer, SDD, credit or debit cards.
Unless otherwise indicated, the total amount of the order will be charged at the time the order is placed.
The Seller reserves the right to suspend the order in the event of failure to authorize payment.


The Customer is expressly informed that, with the exception of manifest errors, of which he should provide proof, the data stored in the seller's database have probative value in relation to the orders placed.
The data regularly stored on computer or electronic support constitute admissible and enforceable evidence in the same terms and with the same probative value as all the documents that will be stored and received in writing.


The physical products ordered will be delivered to the address indicated by the Customer at the time of placing the order. The Seller will not be in any way responsible, in any way, in the event of the absence of the Customer at the time of delivery of the order by the carrier in charge or in the event of an error by the Customer in entering data at the time of execution. of the order.

The shipment / delivery will take place by courier, selected among the leading companies in the sector. Delivery times vary from place to place. Any delays in deliveries, as well as any damage caused by the courier due to delayed or non-delivery, cannot be attributed to the Seller.

Each product delivered must be subject to a meticulous check by the Customer or by the person designated by the Customer for receipt and any reservations, in the event of total or partial deterioration, must be reported both to the Courier, at the time of delivery, by indication of the same on the copy of the transport document to be returned to the carrier, and to the Seller, within 7 days of receipt of the goods, by means of a written complaint to be sent to the e-mail address assistenzaclienti@innovagenome.com or by registered letter with return receipt to the address innovagenome S.r.l., Via Caleppe 6, 25125 Brescia.

Within the term of 15 days from receipt of the purchased products, any anomalies that were not found / detectable at the time of delivery must be reported to the Seller, using the same methods indicated above (e-mail or registered letter with return receipt), the integrity of the packaging.

In the event of a lack of conformity of the product, the Customer has two months from the date on which he discovered the defect to report the same to the Seller, by sending a written communication via email to customer care@innovagenome.com or by registered letter with return receipt. R. The direct action to assert the defects is prescribed, in any case, within 26 months from the delivery of the product.
Any claim not made within the terms referred to in the previous paragraphs cannot be taken into consideration and will release the Seller from any liability towards you.

In case of damage or lack of conformity of the product (if the relative complaint has been made within the terms indicated above) the Seller will proceed to replace it free of charge. If the Seller cannot provide for the replacement due to the unavailability of the requested product, the Seller will proceed with the refund of the price paid.


In the event that the Customer has purchased one of our kits to carry out genetic / genomic tests, he must follow the instructions attached to the same kit and sent by e-mail after the purchase, both as regards the execution of the sampling and for as regards the packaging of the sample and the preparation of the shipment for sending the sample to the laboratory.

It is important that the collected sample is sent to our partner laboratories within 5 days from the execution of the sampling.

The Customer is required to book the collection of the sample by the agreed courier, using the booking procedure provided by e-mail and / or through the reserved area.
In the event that the collected sample is not suitable, we will send a new sampling kit free of charge.


If the Customer qualifies as a consumer, the Customer has 14 days, starting from the day of receipt of the goods, to exercise the right of withdrawal, without having to provide reasons or pay penalties, except for the return costs, which are at your expense. .

For the correct exercise of the right in question, the Customer must send, within the period indicated above, by e-mail to customer assistance@innovagenome.com or by registered letter with return receipt, the relative written communication to the Seller. Furthermore, within the 14 days following the date on which the communication was sent, the Customer must proceed, at his own expense, to the return of the goods. Only products returned intact in all their parts and not used will give the right to a refund of the price paid; the others, however, will not be accepted.

The products must be returned to innovagenome S.r.l., Via Caleppe 6, 25125 Brescia, Italy.

Any return made in accordance with the conditions of this article will result in a refund by bank transfer within 14 days from the time the products, returned in perfect condition, have arrived at the address indicated.


The transfer of risks related to the physical integrity of the products will take place at the time of delivery of the same or when the Customer and / or a third party designated by them and other than the carrier materially comes into possession of the goods.

In the event that the Customer has exercised the right of withdrawal and returned the goods, the risk of loss and / or damage to the products to be returned remains with the Customer until the time of delivery at destination.


The Seller reserves the right to modify these General Conditions of Sale at any time, without notice, it being understood that the General Conditions of Sale in force on the day of the placing the order.


The fact that the Seller does not make use at a given time of one of the clauses of these General Conditions of Sale cannot be interpreted as a valid waiver by the Seller to make further use of any of the aforementioned conditions. In the event that one of these provisions should be declared null or considered unwritten, the validity of the other provisions of the General Conditions of Sale will not be called into question.


The law governing these General Conditions of Sale and the contract concluded when purchasing a product / service is Italian law.

The competent court is that of Brescia.

Last update date: June 14, 2022

nowgenome™ powered by

innovagenome S.r.l.
single shareholder company

VAT number and C.F.: IT04179840980
REA: BS 594677
PEC: innovagenome@pec.it

company subject to management & coordination by
nico innovagroup S.r.l., a  single shareholder company
start-up established pursuant to art. 4 paragraph 10 bis D.L. 24 January 2015, n. 3
and registered in the special section of the company registry as an innovative start-up

© Copyright 2020-2022  Tutti i diritti sono riservati Data ultima modifica: 24/06/2022
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nowgenome™ is a service for DNA genotyping, bioinfomatic analysis of the data obtained and fort the interpretation of the gene variants detected by software and artificial intelligence (AI) algorithms.
None of the information provided are intended to help in the diagnosis of diseases and/or to indicate possible therapies.

The information contained on this website and in related websites are intended to improve, not to replace, the  relationship between patient and doctor.
 If you think you're sick, consult a doctor. A doctor should always be consulted before making any medical or clinical decisions on the basis of the reports provided.

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